The team you wish you'd hired six months ago.
We embed inside e-commerce and SaaS teams as contractors, consultants, or fractional operators, and get the unglamorous work done. Dashboards that hold up. Ad accounts that stop bleeding money. Systems that don't fall over.
A bench of operators, not a single freelancer. Not an agency of generalists either.
We are not five different vendors in a trenchcoat. We are the same people, every week, inside your ad accounts, your data, your Jira board, actually finishing what we start.— the operating principle behind every engagement
Operators first.
Consultants second.
We've run product, data, and operations inside e-commerce and SaaS companies, not just advised from the outside. Now we bring that hands-on experience to teams that need senior-level execution without a senior-level headcount. You get someone who has actually done the job, not someone who read about it.
Three functions. One team.
Product
We manage the product, not code it ourselves. Roadmaps, specs, and priorities, plus the ad platforms, APIs, and workflow systems it all depends on. If you need hands-on development, we can also stand up and manage a dedicated build team in India.
Data
We turn scattered numbers into dashboards your team actually opens, and analytics that are configured right the first time, so decisions get made on facts instead of guesses.
Operations
We handle the day-to-day that never makes it onto a roadmap: internal tools, ad account troubleshooting, QA, customer issues, and the fires that need someone senior on them fast.
Pick the level of involvement you need.
Senior product leadership without a full-time executive hire. Roadmap, prioritization, and accountability for the team you already have.
Embedded, ongoing part-time capacity. We show up in your tools, on your standups, and in your Slack, like a team member who happens to be part-time.
An advisory engagement. We diagnose what's broken, hand you a plan, and execute alongside your team as much or as little as you need.
Scoped, project-based work with a clear deliverable and a deadline. Good for a single build, a migration, or a fix that needs to happen and stay fixed.
Not sure which one fits? Tell us the problem, we'll tell you the engagement.
Common questions from US e-commerce and SaaS teams.
An e-commerce operator handles the hands-on product, data, and operations work that keeps an online business running: setting product priorities, configuring analytics like GA4, troubleshooting Meta and Google ad accounts, building dashboards, running QA, and resolving customer issues, without needing a full in-house team for each function.
No. We're product managers, not web developers. We manage the roadmap, requirements, and priorities, and configure the ad platforms, analytics, and workflow systems a product depends on. If you need code written, we can stand up and manage a dedicated development team in India on your behalf.
All work is billed hourly. Contractor and consultant engagements carry little to no minimum commitment. More embedded roles, like a fractional employee or fractional CPO, carry a minimum weekly or monthly hour commitment so the engagement can actually move the needle. See the Solutions page for a full breakdown.
Our primary focus is e-commerce and SaaS companies based in the United States. We also take on international engagements on a case-by-case basis.
A fractional CPO owns the product roadmap on an ongoing basis and is accountable for what the team ships. A consultant is brought in to diagnose a specific problem and hand over a plan, with execution support as needed, typically without ongoing accountability for the roadmap.
Have a problem that needs an operator?
Tell us what's broken, slow, or missing. We'll tell you honestly whether we're the right fit.
Everything we run, function by function.
We work across three functions inside e-commerce and SaaS businesses. Most engagements touch more than one of them.
We manage the product. We don't code it ourselves.
We're product managers, not web developers. We set priorities, write specs, and run the roadmap end to end. We configure the ad platforms, analytics, and workflow systems your product depends on. If you need something actually built, we can stand up and manage a dedicated development team in India rather than hand you off to a freelancer marketplace and hope for the best.
Numbers your team can actually trust.
We turn scattered spreadsheets and half-configured tracking into dashboards people open every day. That means clean data pipelines, analytics set up correctly the first time, and KPI frameworks built around the decisions your team actually needs to make, not vanity metrics.
The day-to-day that keeps a business running.
Every growing company has a pile of work that isn't glamorous but can't wait: an ad account quietly losing money, a customer issue queue nobody owns, QA that keeps slipping. We take that pile and clear it, then put a system in place so it doesn't pile back up.
Four ways to work with us.
The right engagement depends on the problem, not the other way around.
Senior product leadership without a full-time executive hire. We own the roadmap, set priorities, and hold the existing team accountable to shipping against it.
Embedded, ongoing part-time capacity for teams that need consistent hands on a function without the overhead of a full-time hire. We show up in your tools, your standups, and your Slack.
An advisory engagement built around a diagnosis. We audit what's happening, hand you a clear plan with priorities attached, and execute alongside your team as much or as little as you need.
Scoped, project-based work with a clear deliverable and a deadline. You know what you're getting and when. Good for a single build, a platform migration, or a specific fix that needs to happen and stay fixed.
Not sure which one fits? Tell us the problem, we'll tell you the engagement.
What each engagement includes.
Ordered from the most involved to the least. Most engagements are a mix, this is the general shape of each.
| Fractional CPO |
Fractional Employee |
Consultant | Contractor | |
|---|---|---|---|---|
| Sets strategy & roadmap priorities | ✓ | ✕ | ✓ | ✕ |
| Executes hands-on work | ✓ | ✓ | ✓ | ✓ |
| Embedded daily in your tools & standups | ✓ | ✓ | ✕ | ✕ |
| Ongoing, recurring engagement | ✓ | ✓ | ✓ | ✕ |
| Accountable for team output & delivery | ✓ | ✕ | ✕ | ✕ |
| Can coordinate a dedicated India build team | ✓ | ✓ | ✓ | ✕ |
| Fixed scope with a defined deadline | ✕ | ✕ | ✕ | ✓ |
| Best for a single, well-defined project | ✕ | ✕ | ✕ | ✓ |
How we price.
Every engagement is billed hourly. The more embedded the role, the more we ask for a minimum hour commitment, so we can actually move the needle instead of context-switching between five different clients.
Not sure which function you need?
That's normal. Most of the problems we get called in for touch product, data, and operations at once.
Selected work.
A sample of the kind of problems we get called in for. Most of our work happens under NDA, so names and numbers below are illustrative. Specific client references are available on request.
Fixing broken ad tracking that was quietly killing performance
A brand's Meta ad performance had been declining for months. Campaigns were being paused and reworked based on numbers nobody could fully explain, but the creative was never the real problem.
Audited the full tracking chain from ad to landing page and found a batch of broken links pointing to outdated URLs, silently dropping a meaningful share of paid traffic before it ever reached the site.
Fixed the links and rebuilt the tracking. Reported performance jumped, not because the ads got better, but because they were finally being measured correctly.
Tracking down blank screens and failed payments before they cost more customers
Customers were intermittently hitting blank screens at checkout, and a share of payments were silently failing, with no clear pattern and no one owning the issue.
Reproduced the failures across browsers and devices, traced them to a conflict between a third-party script and the checkout flow, and worked with the dev team to isolate and fix it.
Blank screens and failed payments stopped, and a monitoring check went in place so the same failure mode gets caught automatically next time.
Using product-level data to decide what belongs on the PDP and PLP
A brand's product and listing pages were arranged by guesswork. Older products got the same real estate as the strongest sellers, and conversion was suffering for it.
Analyzed product-level performance data to identify the actual top performers, then rebuilt the PDP and PLP layouts to surface those products first.
Conversion improved on the pages that mattered most, and the brand had a repeatable, data-backed process for deciding what to feature next.
Unifying Amazon, GA4, Meta, Klaviyo, and Shopify into one dashboard
A brand's data was scattered across five different platforms: Amazon, Google Analytics, Meta, Klaviyo, and Shopify. Nobody had one place to see how the business was actually performing.
Built a single dashboard that pulled and reconciled data across every channel, so metrics could be compared and cross-referenced instead of living in five separate tabs.
Leadership got one source of truth for the business, and could finally see how channels influenced each other instead of looking at each in isolation.
Rebuilding a storefront's ad tracking from scratch
A DTC apparel brand's Meta and Google ad accounts were reporting numbers that didn't match Shopify. Nobody could tell which campaigns actually worked.
Audited the pixel and GA4 setup, rebuilt server-side tracking, and stood up a dashboard tying ad spend to actual revenue.
Leadership could finally see true ROAS by campaign, and cut spend on channels that were quietly losing money.
Standing up QA and support for a fast-growing marketplace
A marketplace seller platform was shipping features faster than it could test them, and customer issues were piling up in a shared inbox.
Built a QA process for releases, set up Jira workflows the team actually used, and triaged the customer issue backlog.
Release-related complaints dropped, and the team had a clear system for catching bugs before launch instead of after.
Turning three spreadsheets into one dashboard
A B2B SaaS company's leadership team was pulling numbers from three different tools before every board meeting.
Consolidated data sources, configured a single reporting pipeline, and built a live dashboard around the KPIs that actually mattered.
Board prep dropped from days to an afternoon, and the numbers finally agreed with each other.
Fractional product leadership for a seed-stage app
A seed-stage consumer app had engineers but no one setting priorities, and the roadmap changed every week.
Stepped in as fractional CPO, ran discovery with users, and built a prioritized roadmap the team could actually execute.
The team shipped its first stable release cadence and could tell investors what was coming next with confidence.
Sound like a problem you have?
Tell us what's going on and we'll tell you honestly whether we can help.
Meta's Quietest Ad Update Might Be Its Biggest One Yet
Why Meta's new Pixel and Conversions API rollout could reshape performance marketing more than another AI creative tool.
The hidden performance gap most brands still have Most advertisers obsess over creative testing, bidding strategy, hooks and offers, landing page conversion rates, CAC benchmarks, and scaling tactics.
Far fewer obsess over whether Meta is even receiving enough conversion data to optimize correctly and that matters because Meta's ad engine is only as good as the signals it receives.
For years, smaller advertisers faced a structural disadvantage. Larger brands could afford developers, server-side tracking, data engineers, agency implementation support, custom Conversions API setups, and ongoing event QA. Smaller brands often installed a basic Pixel once and never touched it again. Meta's latest update appears designed to close that gap.
The company announced two major changes: Meta Pixel can now use AI to automatically enrich events with additional business and product information such as names, pricing, availability, and page context. Advertisers can now activate a Meta-managed Conversions API setup with one click, removing the technical burden of hosting and maintaining server-side tracking.
Why this matters more than creative testing The performance marketing world tends to overvalue visible changes and undervalue invisible ones.
Visible changes include new creatives, new ad formats, AI-generated assets, campaign restructures, and landing page redesigns.
Invisible changes include cleaner event data, better attribution quality, stronger match rates, faster optimization loops, and more accurate conversion values.
Measurement quality is invisible until results improve.
If Meta receives cleaner signals on who purchased, what product sold, order value, customer behavior, and post-click outcomes, its optimization engine improves without advertisers changing creatives at all. Meta has stated advertisers using Conversions API for web events have seen an average 17.8% lower cost per result compared with those not using it. Even if real-world results vary, the directional message is clear: Incomplete tracking is expensive.
For a brand spending $100,000 monthly on Meta, even a modest efficiency gain can outweigh months of creative iteration.
The hidden cost of underreported conversions Most brands underestimate how damaging weak signal quality is because the loss is silent. When tracking breaks, the ad account does not stop spending. It simply optimizes on worse information.
That creates three common problems: Higher CAC because Meta cannot identify the highest-converting audiences efficiently. Budget misallocation because profitable campaigns may appear weaker than they are. Creative misreads because winning ads may be under-attributed while weaker ads get false credit elsewhere.
Many operators blame CPM inflation, audience fatigue, creative saturation, seasonality, or platform volatility. Sometimes the real issue is signal decay. That changes the conversation from analytics hygiene to profit leakage.
Why this matters even more after privacy changes Since privacy restrictions reduced browser-level visibility, platforms have become more dependent on modeled conversions, first-party data, server-side events, match-quality signals, and aggregated behavioral patterns.
That means advertisers now compete in two auctions: the visible auction for impressions and the invisible auction for data quality.
Brands feeding stronger signals into Meta often gain optimization advantages that competitors cannot easily see.
The death of technical moat in media buying There was a time when simply having strong attribution infrastructure created edge. Brands that implemented server-side events, deduplication logic, better match quality, event prioritization, and stronger data pipelines often outperformed competitors running browser-only setups. Meta is now productizing that advantage because when one-click server-side tracking becomes standard, the moat shifts back to the original digital advertising fundamentals: creative quality, offer strength, landing page conversion rate, first-party customer retention, speed of testing, post-purchase economics, inventory health, and pricing power.
This is an important pattern across advertising in 2026: Platforms are compressing technical advantages and forcing brands to compete on fundamentals.
What smaller brands should do immediately If you are spending consistently on Meta and still relying only on browser Pixel events, this update deserves attention.
At minimum: check Events Manager for new Conversions API options, verify Purchase, AddToCart, InitiateCheckout, and Lead events are firing correctly, review deduplication if you run both browser and server events, compare Meta-reported purchases with Shopify or backend orders, audit Event Match Quality monthly, confirm values and currency are passing accurately, and test on mobile, not just desktop.
Many brands spend aggressively while flying partially blind. Better tracking can be a higher ROI project than another creative agency.
Why larger brands should be cautious Sophisticated advertisers should not assume Meta-managed automation equals perfect infrastructure. One-click setups are designed for mass adoption, not necessarily maximum control.
Larger operators may still prefer custom implementations for CRM event syncing, offline conversions, advanced customer lifecycle signals, subscription renewals, multi-touch attribution models, data warehouse integrations, LTV-based optimization systems, and margin-based bidding logic.
The new default may be good enough for many brands. But edge often still comes from owning your own data layer.
The bigger takeaway Meta is signaling something larger than a product update. The company knows future ad performance depends more on data density than manual campaign management. Privacy restrictions weakened browser tracking. Advertisers under-invested in server-side infrastructure. Meta is now removing friction directly. That means the next era of paid social may not be won by whoever hacks Ads Manager best.
It may be won by whoever combines strong creative, clean conversion signals, better economics, faster learning loops, better customer retention, and smarter merchandising.
The brands still arguing over button colors while ignoring measurement quality are likely optimizing the wrong layer.
Meta's April 2026 update means two things: first, the Meta Pixel can now automatically enrich events with product and page details like item name, price, and availability, giving Meta better optimization data without manual coding; second, Meta now offers a one-click "Meta-enabled" Conversions API (CAPI), where Meta handles the server-side tracking infrastructure for you, making it much easier to recover conversions lost to browser restrictions, ad blockers, and privacy changes. Practically, this means advertisers with weak or browser-only tracking can improve signal quality, attribution, and potentially lower CPA.
To use it, go to Meta Events Manager, select your Pixel, and look for prompts to enable the new AI event enrichment or one-click CAPI flow.
If you use Shopify, the fastest route is through the Facebook & Instagram by Meta app, ensuring your store is connected to your Meta Business assets, then enable CAPI in settings and verify Purchase, AddToCart, and InitiateCheckout events.
If you use Segment, keep Segment as the source of truth: send standardized web/server events from Segment to Meta's Conversions API destination so you retain cross-channel control and can route the same events to other tools. If you have engineering resources, direct implementation via Meta's Conversions API still offers maximum flexibility for custom events, CRM events, subscriptions, and offline conversions.
The 30-minute Meta Tracking Audit Use this checklist immediately: Is Purchase firing exactly once? Are order values passed correctly? Is currency accurate? Is AddToCart volume realistic relative to sessions? Is InitiateCheckout too low versus cart starts? Are server and browser events deduplicated? Is Event Match Quality below acceptable levels? Are returning customers misclassified?
If two or more answers are no, you likely have measurable efficiency leakage.
When Meta's one-click setup is enough Usually sufficient for: brands under $100k monthly spend, single-store Shopify brands, straightforward funnels, one geography, low SKU complexity, no offline sales component.
When custom setups still win Often worth it for: high-spend advertisers, multi-brand operators, subscription businesses, omnichannel brands, complex attribution environments, LTV optimization strategies, margin-based bidding models.
What's actually working: How Gymshark Turned Data Infrastructure Into a Global Growth Engine Gymshark launched in 2012 as a small fitness apparel startup founded by Ben Francis out of a garage in the UK. It grew into one of the most successful digitally native commerce brands in Europe not by relying on wholesale distribution or traditional retail, but by mastering direct response growth, creator-led branding, and customer data.
The brand became famous publicly for influencer marketing and community building. Underneath that visible success sat a less glamorous but equally important system: disciplined performance measurement. As Gymshark scaled globally, it faced the same problem most modern e-commerce brands face: growth creates complexity faster than most internal systems can handle. More markets, more currencies, more campaigns, more creators, more products, more channels, and more customer journeys all make attribution harder.
Many brands hit that wall and performance deteriorates, Gymshark instead invested in infrastructure. The company has publicly discussed modernizing its data stack and customer analytics operations as it scaled, including investments in cloud data systems, customer intelligence, experimentation, and better decision-making frameworks. It also partnered across analytics and marketing technology providers to unify data sources and improve measurement.
The result was a company able to keep scaling efficiently while many DTC peers stalled. The numbers: Gymshark was valued at over $1 billion in 2020 after growth backed by General Atlantic. It surpassed $500 million in annual revenue in later years while expanding globally, with the US becoming a major market. Unlike many digitally native brands from the same era, Gymshark continued growing while others struggled with rising CAC and weaker retention.
Why it worked: Gymshark understood earlier than many peers that paid media performance is downstream of operating quality. Strong creative helped acquire attention. Strong data systems helped convert that attention into profitable growth. Instead of treating Meta, Google, TikTok, email, and CRM as separate silos, leading operators increasingly connect them into one feedback loop: paid ads acquire traffic, site behavior creates signals, purchases create customer profiles, repeat behavior informs LTV, and better LTV data improves future acquisition decisions.
That flywheel is difficult to replicate casually. Gymshark's success was never "just influencers." Many brands copied influencer seeding and failed. The harder thing to copy was the backend discipline that let them scale globally without losing control of economics. The fingerprint of that model is visible in brands that continue scaling through volatile ad markets while weaker operators blame CPMs.
How to apply this at $1M to $20M revenue Most brands do not need Gymshark's scale, they need Gymshark's principles. Start with one customer source of truth. If Meta reports one number, Shopify another, and Klaviyo a third, you do not have a growth engine. You have three dashboards arguing.
Build a clean event system for: ViewContent, AddToCart, InitiateCheckout, Purchase, Repeat Purchase.
Then ensure those signals flow consistently into Meta and email platforms. Measure first-order customers separately from repeat customers. Many brands think acquisition is failing when retention is the real issue. If first orders are healthy but blended CAC is rising, you may be reacquiring old customers expensively. Track contribution margin, not just ROAS. A campaign can show strong platform ROAS while losing money after shipping, discounts, and returns. Use creators as signal generators, not just content producers.
Gymshark's creator ecosystem did more than build awareness. It constantly produced new hooks, audiences, and product demand signals. The best modern brands treat creative testing and data quality as one system.
The first generation of Meta advertisers won with creative. The second won with media buying skill. The third may win with data architecture. Because in 2026, better data is often cheaper than better ads.
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